Frequently Asked Questions
Can I cancel or change my order?
Yes, you can cancel your purchase within 14 days of receiving your order by calling or emailing us and we will respond. In order to cancel your order you will need to return your item within 28 days, payment will be refunded once the item has been returned in it's original packaging and unused. To view our full terms and conditions please click here.
Can I add something to my order?
Please place a new order for these items.
Where can I collect my order from?
Collections are from our Witney store however if your item is small enough you can request to collect from our smaller store at Millets Farm.
Are you open over bank holidays?
Yes, it is very unlikely that we are ever shut! Our usual opening days at both stores is 7 days a week. You can double check on our social media pages.
How can I contact you?
Our friendly staff are always happy to help. There are lots of different ways to contact us - it just depends on which you prefer!
E-mail: firstname.lastname@example.org - If you are contacting us about an order you have placed, please include the order number in your email subject.
Telephone: If you'd rather hear a human voice, you can call us on 01993 862921 Mon-Fri 9:30 - 5:00 Sat: 9:30-5:30 Sun:10.00-5.00
Social Media: We're available on Facebook Messenger
How do I make a complaint?
We're really sorry that you are unhappy. We always try to provide our customers with great service, so if we've made a mistake we want to put it right for you as soon as possible. Please contact us via email email@example.com. If we need to investigate further, we'll confirm receipt of your email within 2 working days and in most cases, resolve the problem within 7-10 days.
Why can't I make payments online?
Please make sure you're entering all your card details correctly. If you're still having problems please contact us on 01993 862921 and our friendly staff will be happy to help.
Do you price match?
Unfortunately, we do not offer a price match service - we believe our prices are in line with the current market and we hope you agree!
How do I use my promo/ discount code?
Head to the checkout as usual, but before clicking CHECKOUT, enter your promo code in the Coupon/Voucher box.
Can I purchase a Soame Interiors Gift Card?
Yes you can, however these are currently only available to buy and use as in store purchases.
How can I unsubscribe from your newsletter?
You can click to unsubscribe at any time, you will find the link to unsubscribe in the footer of the newsletter.
For any more details you can contact us via email at firstname.lastname@example.org.